Every company can be broken down into two broad categories: employees and management. Each can be broken down into more specific roles, but in general, this is the breakdown of a standard workplace. Each is very important. The employees set the foundation for every business. Without strong employees, there will not be a strong business. What makes strong employees, though? Managers!
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A good manager, according to
Razor Suleman in his article "Why Managers Are So Important to Business Success", has the ability to recruit, retain, and inspire employees. How does a manager do this? This is done through encouragement and interaction with employees on a personal level. Why is this important? Employees who feel that their service is being recognized and appreciated perform better. When employees have increased performance levels, customer service increases, then so does customer satisfaction/loyalty. In addition to building relationships and recognizing employees, managers have to drive success and results. Without setting goals, there is nothing to strive to achieve, and performance won't be as high. Having this responsibility is a lot of pressure put on managers, but it is important and has to be done.
As an aspiring business-owner, I find the subject of management very interesting to research. If I'm running/managing a company, then I want it to do well, as the performance of the company reflects directly back on me as a manger. This thought is something I'm definitely going to take with me, and I would recommend keeping it in mind for anyone reading this who plans on becoming a manager in their field someday.
- Aaron Gomez
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